At HoundHikers, we're more than just a dog gear brand—we're a passionate startup based in Switzerland created by dog lovers, for dog lovers.

Our journey began with a simple goal: to craft high-quality products that enhance the adventures of dogs and their humans. Every decision we make is rooted in the belief that less is more when it comes to the products we offer, ensuring that quality remains our top priority.

Learn more on our HoundHub-Page.

How do I place an order?
A: Placing an order is simple! Browse our products, add your desired items to your cart, and proceed to checkout. You'll be guided through the process step-by-step.

What payment methods are accepted?
A: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through encrypted gateways to ensure your security.

Can I modify or cancel my order after it’s been placed?
A: If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.

How long does the shipping take?
A: Shipping times vary depending on your location and the quantity of the specific product in our warehouse. Typically, orders are processed within 1-2 business days, and the delivery can take 2 to 5 business days.

What are the shipping costs?
A: Shipping costs are calculated based on your order's weight, size, and destination. We offer free shipping on orders over CHF 49.

Return policy
A: We offer a hassle-free return policy within 14 days after the purchase. Items must be unused, in their original condition. To initiate a return, please contact our customer service.

How do I exchange an item?
If you need to exchange an item for a different size, color, or style, please contact us and place a new order for the desired item. This ensures that your new item is reserved for you.

When will I receive my refund?
Refunds are processed within 14 days after we receive your returned item. The refund will be issued to the original payment method, and you will receive a confirmation email once the process is complete.

Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to see all your placed orders, save your preferences, and speed up the checkout process for future purchases.

How do I reset my password?
If you've forgotten your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it.

What are the benefits of creating a customer account at HoundHikers?
The main benefits are exclusive discounts and, in some cases, early access to new products.

How can I contact the customer service?
You can reach our customer service team via our contact formular at the bottum of all our webpages or through our quick chat feature during business hours. The quick chat can be recognized as a speech bubble in the left corner.

We’re here to help with any questions or concerns you may have.

What are the customer service hours?
Our customer service team is available from 8 a.m. to 5 p.m.(excluding holidays). We strive to respond to all inquiries within 48 hours.

What types of products do you offer?
We currently offer a limited, carefully selected range of collars and leashes, available in our signature designs. Our focus is on quality and durability, ensuring each product meets the highest standards for you and your dog.

How do I know which size collar or leash to buy?
Each product listing includes a detailed size guide to help you choose the right fit for your dog. If you’re still unsure, feel free to reach out to us for help with sizing.

What sizes are available?
Our collars and leashes come in a range of sizes to fit most breeds. Each product page includes detailed sizing information. If you’re unsure, please reach out to us with details about your dog’s breed and neck measurements for personalized advice.

What materials do you use?
We use durable, high-quality materials chosen for both comfort and longevity. Our collars and leashes are made to withstand everyday adventures and keep your dog safe.

Can I request a custom design?
At this time, we do not offer custom designs. However, if you have suggestions, we would love to hear your feedback as we continue to develop new products!

Are your products suitable for large and small breeds?
Yes, we offer a variety of sizes to ensure a comfortable fit for both large and small breeds. Our products are designed to be durable enough for strong, active dogs but still comfortable for smaller, more delicate breeds.

How should I clean my dog’s collar or leash?
Our collars and leashes are made to handle regular use. To clean, simply wipe them down with a damp cloth or hand wash with mild soap and warm water. Avoid using harsh chemicals or bleach, as they may damage the materials.

Can I machine-wash my dog’s gear?
We advise against machine washing, as it may impact the durability and lifespan of the materials. Hand washing is the best way to keep your gear in top condition.

In particular, our products from our WaterFront collection cannot be cleaned in the washing machine under any circumstances

How can I become a part of the HoundHikers community?
We’d love to have you! Follow us on social media, sign up for our newsletter, and join the conversation by sharing your adventures with #HoundHikers. Our community is all about connecting dog lovers who enjoy exploring the great outdoors.

Can I collaborate with HoundHikers as a brand ambassador?
We’re always excited to partner with passionate dog lovers! If you’re interested in becoming a HoundHikers ambassador, please contact us via email with your social media profile and why you’d be a great fit.

Does HoundHikers support local dog trainers or hiking groups?
We’re passionate about partnering with dog trainers and adventure groups that share our values. If you’re interested in a partnership, feel free to contact us with more details about your group and ideas for collaboration.

Can I share my dog’s story with HoundHikers?
We’d love to hear about your adventures with your dog! Tag us on social media or send us your story directly, and you may be featured on our blog or social platforms. We celebrate our customers’ stories and the unique personalities of their pups.