1. Introduction

Welcome to HoundHikers. These Terms and Conditions govern your use of our website and services. By accessing or using our webshop, you agree to comply with these Terms and Conditions. Please read them carefully.

2. Definitions

"Company" refers to HoundHikers

"Website" refers to Hound-Hikers.com

"Customer" refers to any individual or entity that purchases products from our webshop.

"Products" refers to the goods or services available for sale on our webshop.

"Order" refers to the purchase request made by the customer for one or more products.

3. Use of Website

3.1 Eligibility: You must be at least 18 years old to use this website. By using our website, you confirm that you meet this requirement.

3.2 Account: You may be required to create an account to place an order. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

3.3 Prohibited Activities: You agree not to use the website for any illegal or unauthorized purpose. You also agree not to interfere with the website’s functionality or compromise its security.

4. Products

4.1 Product Descriptions: We strive to ensure that our product descriptions are accurate. However, we do not guarantee that the descriptions, images, or other content on our website are completely error-free.

4.2 Availability: All products are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.

4.3 Pricing: Prices for our products are subject to change without notice. We are not liable for pricing errors and reserve the right to cancel orders arising from such errors.

5. Orders

5.1 Order Placement: By placing an order on our website, you make an offer to purchase the selected products. All orders are subject to our acceptance.

5.2 Order Confirmation: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order, but acknowledgment of receipt.

5.3 Order Acceptance: We reserve the right to accept or decline any order for any reason. Your order is considered accepted once we have dispatched the products.

5.4 Cancellation: You may cancel your order before it is shipped. Once the order has been shipped, you may only return the products in accordance with our Return Policy.

6. Payment

6.1 Payment Methods: We accept various payment methods.

6.2 Payment Security: We use secure payment gateways to process your payments. However, we are not liable for any unauthorized access to your financial information.

6.3 Payment Issues: If we encounter any issues with your payment, we will contact you for resolution. Failure to resolve payment issues may result in order cancellation.

7. Shipping and Delivery

7.1 Shipping Policy: We offer shipping to selected countries/regions. Shipping costs and delivery times vary depending on your location and the shipping method selected.

7.2 Delivery Time: While we strive to deliver your order within the estimated time, delays may occur due to unforeseen circumstances. We are not responsible for any delays beyond our control.

7.3 Risk of Loss: The risk of loss for products passes to you upon delivery to the carrier. We are not responsible for products lost or damaged during shipping.

8. Returns and Refunds

8.1 Return Policy: You may return products within 30 days of receipt, provided they are in their original condition and packaging. Customized or perishable items may not be eligible for return.

8.2 Refunds: Refunds will be processed within 7-14 days after we receive the returned products. Refunds will be made to the original payment method.

8.3 Return Shipping: You are responsible for the return shipping costs unless the product is defective or we made an error with your order.

9. Warranty and Liability

9.1 Warranty: Our products come with a 2-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.

9.2 Limitation of Liability: To the fullest extent permitted by law, our liability for any damages is limited to the amount you paid for the product. We are not liable for any indirect, incidental, or consequential damages.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of HoundHikers and is protected by intellectual property laws. You may not use our content without our express written permission.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy Page to understand how we collect, use, and protect your personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of Switzerland. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Switzerland.

13. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms and Conditions will apply from the date of posting.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us via our contact formular.